if I could rate with a zero I would! I had been a patient of this practice (seen at all three locs to fit with where I was living at the time and to get avail appts) for more than 20 years. I had some nice DRs come and go, a few who I didn't care for but did their jobs well, and even a few PAs who handled my concerns perfectly well. in recent years, it's been weeks before I could get an appt, so I deferred to the NPs at walgreen's clinics for simple things like sinus infections or flu shots 1x or 2x a year.

last month I went to the ER where I spent a few hours and was released with instructions to see DR within 24 hours. I was released 1am on sunday, so I called first thing mon morning. I called the number saved in my phone from a few years back, the last time THEY had called ME with test results. I was treated very rudely by the person who answered, and was chastised like a child for using their "private line" for my personal concerns instead of using their "scheduling system" 800 number. I was not allowed to speak briefly with a DR (whom I could hear in the back) to ask a simple question, nor would they ask one to call me back!

the scheduling system wouldn't fit me in for 5 days, and I was leaving for vacation in 4 if the follow-up ok'd it. no exceptions would be made, and no DR call back either. I switched to another practice and the difference is like night and day. a real person in the office schedules you and you can tele a Dr if you need to w/o appt